When setting up a role-play exercise place employees in mock scenarios where each team member is assigned a role in a customer service-oriented situation. Formal attire is encouraged however not required. Social Skills Role Play Cards Worksheets Teaching Social Skills Social Skills Activities Social Skills Knowledge of the situation is the firm foundation upon which your roleplay will be built. . Some will still get angry and others will be patient. When it comes to jobs in the workforce few positions require an applicant to wear as many hats as those worn by a customer service representative. 9 Customer Service Role Play Examples. Role-playing on-the-job scenarios help to train and to assess an employees ability to cope with both typical and difficult clients. Great customer service representatives are often the face and physical representation of an organization providing the human experience for consumers who are lookin...